Returns

Dispatch

Delivery area

We currently deliver to customers in Germany, Austria, Belgium, the Netherlands, Luxembourg, the United Kingdom, the Republic of Ireland, Spain and Switzerland.   


Shipping cost for customers in Spain
Shipping is free of charge.

 

Delivery time
In the case of the goods being available ex stock, customers in Spain will generally receive their goods a maximum of six working days after acceptance of their order.
In addition, we refer you to our General Terms ans Conditions of Business.

 

Returns

Return

You do not like an item ordered or it does not fit you? With DHL Online Return you just have to send it back free of charge.

How long can you return the items?

eterna offers a four week take-back guarantee e.g. within two weeks after receipt of the delivery you can return the items. It is up to you whether you want to receive back your money.

Please note, we do not accept returns after the specified four weeks period or if the items are already worn or in case of a custom made article.

How to handle it?

Please fill in the enclosed return voucher. Please do not forget to give the reason for the return.
Please do not send the parcel back without a return voucher!


Downloads
free DHL Return voucher for Spain  << click here

(A new widow opens). Please fill in your address. Confirm your entry with Go-on (at the bottom left) and click on go-on for printing. You can print the voucher as PDF or ask for an e-mail that you print out.